LAKE FOREST, Calif. – Professional monitoring service provider National Monitoring Center continues to support its dealers with its After Hours Technical Support, ensuring “reliable assistance for basic alarm system needs around the clock,” according to the company announcement.
This service has helped NMC dealers provide “reliable support to their customers, even when emergencies or technical issues arise outside regular business hours,” the announcement says.
Since nearly half of all crimes occur after normal working hours, NMC’s After Hours Technical Support “connects alarm subscribers with highly trained specialists, offering peace of mind that help is always just a phone call away,” according to the company announcement.
Whether customers need assistance arming and disarming their systems, bypassing zones, or resetting their alarms, NMC After Hours Technical Support allows the company to provide solutions remotely.
“For many dealers, while someone is always on call, being awakened at night to handle minor issues is both disruptive and frustrating,” said Woodie Andrawos, president, NMC. “Our After Hours Technical Support has given dealers a practical way to offer their customers’ continuous support, without needing to stretch their resources. This lets dealers focus on critical tasks while we handle the rest.”
Why Customers Embrace After Hours Technical Support
By taking over routine requests, NMC After Hours Technical Support helps reduce the strain on technicians and the costs associated with keeping employees on call. By handing off after-hours requests to NMC, dealers can reduce the time that on-call technicians get awakened at night to deal with tier-one technical issues.
Faster response times lead to higher customer satisfaction, which ultimately strengthens dealer-client relationships. With NMC managing these requests, dealers can ensure their customers are well taken care of and their systems remain fully operational, even during the evening hours.
NMC’s After Hours Technical Support continues to be an essential tool for dealers who want to enhance their efficiency, improve response times, resolve trouble conditions, and reduce operational costs. With NMC’s trained customer service specialists handling routine tasks, dealers can rest easy knowing that their customers are receiving top-notch service without disruptions to their operations.
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