UNION, N.J.—Affiliated Monitoring, a provider of live agent alarm monitoring services and technology, has integrated its partner tools for alarm dealers with Podium, a developer of interaction management platforms.
Affiliated has announced integration with Podium, designed specifically for alarm dealers. Podium, already a popular communication tool for alarm dealers the companies boast, now gets easier and more powerful to use for Affiliated customers who can use the new integration to sync all their contacts from the monitoring database to their Podium account, reducing data entry work in Podium and streamlining messaging and marketing to their customers.
Down East Protection Systems (DEPS), a North Carolina-based electronic security services provider and Affiliated Monitoring customer, has utilized the newly formed integration to improve the quality of its interactions with customers and prospects.
“Since implementing Podium, we have seen an increase in the number of reviews written for our service, which has greatly improved our company rating online. In addition, Podium has allowed us to interact with existing customers more efficiently by sending reminders for scheduled appointments, requests for reviews and payment reminders. Utilizing Affiliated’s contact sync allows us to sync our central station contacts with Podium and keep all our contacts up to date. This will also allow us to increase our growth goals by sending targeted mass messages to our customers,” comments Laura Gomez, installation coordinator, DEPS.
“At Affiliated we fuel a culture of innovation by continuously surveying and talking to our customer base in order to understand their evolving needs and requirements. They consistently report that they want solutions that optimize and improve every aspect of interactions with their customers, so we are excited to be able to add the Podium integration as our latest exclusive feature,” notes Daniel Oppenheim, CEO, Affiliated Monitoring.
“When it comes to customer service communications, we found a meaningful number of our customers were already using Podium, one of the most popular software solutions for alarm companies looking to augment and replace voice calls and email with SMS text messaging, so it made perfect sense for Affiliated to build this integration with them.”
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