St. Louis, Mo. —Managed service provider Interface Systems, which offers business security, actionable insights and purpose-built networks for multi-location businesses, has added BRIX Holdings, a multi-brand franchising company that specializes in the “better-for-you” QSR segment, as a client.
Interface will deploy managed network, business voice, PCI compliance, business security and business intelligence solutions for all BRIX’s franchise locations, including Red Mango Cafe, Smoothie Factory + Kitchen, Souper Salad, Orange Leaf, Humble Donut Co, Greenz, Friendly’s and Pizza Jukebox.
Interface’s solutions can be replicated at any of BRIX’s franchise locations consistently, laying the foundation for BRIX to accelerate expansion and offer its franchise operators a proven technology model to run successful businesses.
Why BRIX Chose Interface Solutions
Interface’s solution includes prefabricated, tamper-proof network cabinets with switches, routers, firewalls and connectivity needed to keep restaurant applications running. BRIX’s partnership with Interface means its franchisees have the option to deploy a reliable network backbone with guaranteed uptime, using a plug-and-play model.
Franchise operators now also have the ability to go online at any location in the U.S. without dealing with local service providers. The VoIP solution offers franchise operators the flexibility to configure call handling and routing best suited to improve customer experience and internal productivity.
PCI compliance services allow franchise operators to efficiently address the complexity of managing customer payment data securely. Operators have access to online training, self-assessment questionnaires, and helpful templates to remain PCI compliant.
“One of the bonuses of being a BRIX franchisee is that we help standardize critical technologies and make it as simple as possible so that the franchise operator can focus on the business,” says Carissa DeSantis, Chief Technology Officer, BRIX.
With Interface’s remote video monitoring solutions, franchisees now have access to a security presence without having to hire guards. With 24X7 monitoring from Interface’s interactive Security Operations Center (iSOC), restaurants have access to an always-on security solution that’s easy for employees to learn and allows them to contact trained intervention specialists at the iSOC to evaluate the situation.
Following the rollout of managed network and physical security solutions, Interface will work with BRIX to leverage the restaurants’ security cameras to reveal valuable operational information for franchise operators, including ordering times and wait times inside the store and at the drive-thru, table turnover, the effectiveness of self-service kiosks, and gaps in shift management.
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