CERTIFY Health Partners with HID on Collaborative Solution

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AUSTIN, Texas—HID, a global manufacturer of identity solutions, and CERTIFY Health, a provider of modernized solutions to optimize patient care and experience, have announced a new collaborative patient engagement and facial recognition solution.

The companies state their new offering is designed to evolve healthcare operations and administer elevated patient service at every checkpoint. This integrated biometric platform will make its debut at the Becker’s HIT Conference on October 3-6 in Chicago and will be showcased at HLTH 2023 (October 8-11 in Las Vegas), and CHIME23 (November 9-12 in Phoenix).

HID, CERTIFY Health Combine Proven Technologies to Develop Patient Care Solution

According to HID, it has combined its U.ARE.U Camera Identification System that features accurate facial recognition capabilities with CERTIFY Health‘s CERTIFY Care, which is said to be a state-of-the-art patient engagement platform currently in use across major healthcare organizations. Both companies state that some of the solution’s key functionalities include patient onboarding, biometric authentication, patient communications, digital forms, appointment scheduling and management, and payment collection.

Both HID and CERTIFY Health emphasize they collaborated on this solution because webcams are not enough when it comes to reliable patient verification in healthcare in today’s world. The companies stress the risk of misidentification is high, which can lead to fatal results for patients and crippling repercussions across companies. HID’s U.ARE.U Camera Identification System fuses AI with multispectral imaging (MSI) technology and modern machine learning algorithms to accurately identify and authenticate individuals. The CERTIFY Care platform integrates the U.ARE.U Camera technologies to deliver accurate patient authentication and identification while facilitating a quality end-to-end patient experience from intake to claims payout that is anchored by facial biometrics.

Summarizing the benefits of their collaboration, HID and CERTIFY Health add their newly combined solution delivers these attributes to healthcare organizations:

  • Positive patient identification: Authenticate and verify patient identity before treatments to improve patient care and safety.
  • Accurate medical records management and deduplication: Drive efficiencies by tying one face to one record to consolidate multiple files in existence due to human error, changes in name/address/email, absence of record standardization, lack of information, etc.
  • Medical fraud prevention and investigation: Deliver irrefutable proof of presence when it comes to patient identification and verified eligibility of care.
  • Touchless, hygienic authentication: Propel patient safety with high-performing facial recognition that’s swift, seamless and straightforward for both patients and practitioners.

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